Compliments, Complaints and Feedback

We are always seeking to improve on the quality of education we provide for children with SEN and are keen to hear from parents/carers about their child’s experience.

Compliments are always greatly received and can be passed on either directly to staff and the SENCO or in writing to the Headteacher. We have regular coffee morning/afternoon with guest speakers. Parents/carers are invited into school and this provides a support network with the SENCO, families in school and the local community. Questionnaires may be used to collect parent voice during these events.

We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed.

Any complaints will be dealt with as quickly and efficiently as possible.  These concerns are either sorted out informally, often as a result of discussions, or become formal complaints. The period of consideration will vary with the gravity and complexity of the complaint and the urgency with which it needs to be settled.

If your concern is directly related to decisions around an EHC assessment or EHCP this will be managed directly by the Durham Statutory Casework Team. Parents/carers will be contacted directly by the team to receive information abut the mediation services and other action parents/carers may consider.